Comcast Business offers a range of phone services with various features to suit different business needs. These features can vary depending on the specific plan chosen, such as "Business Voice," "Business VoiceEdge," or "Comcast Business Mobile."
Here's an overview of some common features:
Call Management:
* Call Waiting: Allows you to handle a second incoming call while putting the first on hold.
* Call Forwarding: Automatically redirects calls to another number. This can be for all calls or only unanswered ones. There's also Call Forwarding Selective to forward specific calls.
* Call Transfer: Enables you to connect a caller to another person. This can be an internal extension or an external number.
* Call Hold: Allows you to put a call on hold. Some systems have an Enhanced Call Hold with more features.
* Call Park and Call Retrieve: Lets you put a call on hold and retrieve it from another phone on the system.
* Three-way Calling: Allows you to conference in a third party to your call.
* Caller ID: Displays the caller's number or business name.
* Do Not Disturb: Sends incoming calls directly to voicemail.
* Speed Dialing: Allows you to quickly dial frequently called numbers.
* Call Return: Enables you to easily call back the last incoming or outgoing number.
Voicemail:
* Access Voicemail: You can access your voicemail from your desk phone or remotely.
* Readable Voicemail: Some plans offer the ability to read your voicemails.
* Visual Voicemail: Available on the mobile app, allowing you to see a list of your voicemail messages and choose which to listen to.
Advanced Features:
* Auto Attendant: Provides an automated menu to route callers to the correct department or employee.
* Call Groups: Routes calls to a team of employees so that if one person is unavailable, another can answer.
* Extension Dialing: Allows quick communication with others in your office by dialing a short extension.
* Busy Lamp Field: Shows if another line is in use.
* Audio Conferencing: Host and control audio conferences, sometimes with screen sharing capabilities.
* Administrator Portal: An online portal to manage your phone system settings.
* Mobile App: Extends your business phone capabilities to your smartphone or tablet, allowing you to make and receive calls, access voicemail, and transfer calls.
* WiFi Calling: Make and receive calls and texts over a WiFi network when cellular service is weak.
* Call Logging/History: Records details of incoming and outgoing calls.
Mobile Specific Features:
* 5G Network: Access to Comcast's 5G network (where available).
* Domestic Roaming: Ability to use your phone even outside the Comcast Business Mobile network within the U.S.
* International Roaming: Use your phone in many countries with various options for rates.
Regarding Comcast Business Phone Plans:
Comcast Business offers different plans, including:
* Basic Phone Service: Typically includes unlimited local calling and Caller ID, suitable for basic voice needs, fax machines, or card readers.
* Business VoiceEdge: A more advanced VoIP solution with features like Cloud PBX, often requiring a minimum number of lines.
* Comcast Business Mobile: Offers various data options like "Unlimited Intro," "Unlimited Premium Flex," and "By the Gig," with features like nationwide calling, mobile hotspots, and options for use in Mexico and Canada. Bundles combining internet, phone, and TV services are also available. Pricing often depends on the number of lines and the specific features included.
Regarding Reviews:
Reviews of Comcast Business phone services are mixed. Some users praise the reliable service, installation process, and technical support. Others mention issues with the administrative portal's user-friendliness and customer service responsiveness. Some reviews also note the lack of certain advanced features like built-in video conferencing in some of their VoIP offerings.
To get the most accurate and up-to-date information on specific features and plans, it's recommended to check the Comcast Business website
or contact their sales team directly.
