Comcast Business offers a range of phone services designed for small businesses. These include:
Plans and Services:
* Comcast Business Mobile: This service provides mobile plans with unlimited data options, including "Unlimited Intro" and "Unlimited Premium Flex." These plans offer premium data allowances, mobile hotspot capabilities, and varying video quality. Some plans also include features like the Mexico and Canada Pass and the option for phone upgrades. This service requires Comcast Business Internet.
* Business Voice: This is a traditional business phone service with features like unlimited local and nationwide long-distance calling, caller ID, call forwarding, call waiting, and an online portal for feature management. Basic lines suitable for fax machines or card readers are also available.
* Comcast Business VoiceEdge®: This is a cloud-based unified communications service (UCaaS) ideal for businesses with 1-8+ employees. It offers features like a cloud PBX, readable voicemail, automated attendant, hunt groups, and a mobile app for making and receiving business calls on the go.
* Trunking Solutions (PRI & SIP Trunks): These are for businesses that have an existing on-premises PBX system, allowing them to connect to Comcast's network.
Key Features:
Comcast Business phone services come with a variety of features, which can vary depending on the specific plan. Some common features include:
* Unlimited Nationwide Calling: Included in many plans.
* Caller ID: To see who is calling.
* Call Forwarding: To redirect calls.
* Call Transfer: To send calls to another extension or number.
* Call Waiting: To know when someone else is trying to call.
* Readable Voicemail: Get voicemail transcribed in an email.
* Auto Attendant: To greet callers and route calls.
* Hunt Groups: To ensure calls are answered by available team members.
* Mobile App Integration: For making and receiving calls on mobile devices (depending on the service).
* Cloud PBX: For advanced call management in VoiceEdge.
* Hotspot Data: Included in mobile plans to keep devices connected on the go.
* Spam Call Blocking: Advanced features available in some mobile plans.
* Call Mobility: Allowing you to take calls on your desk phone or mobile device.
Reviews:
Reviews of Comcast Business phone services are mixed. Some users praise the reliability of the internet service and the helpfulness of the initial setup and technical support. They appreciate features like call forwarding to mobile devices.
However, some users have found the administrative portal for managing phone services to be clunky and not user-friendly. There have also been complaints about customer service and the reliability of the connection in some instances. Some reviews mention the lack of features like video conferencing in certain VoiceEdge plans. The pricing is also noted as potentially expensive, although introductory discounts may be available.
To determine the best option for your small business, it would be helpful to assess your specific needs, such as the number of employees, desired features, and whether you require a mobile component or a more traditional office phone system. You can explore the different plans and features on the Comcast Business website or contact their sales te
am for a tailored quote.
