Xfinity Business offers a range of phone services designed to meet the communication needs of various businesses. Here's a breakdown of what they typically offer:
Types of Business Phone Services:
* Basic Phone Service: This usually includes unlimited local calling, caller ID, and sometimes basic long-distance. It can be suitable for simple voice needs, fax machines, or card readers.
* Business VoiceEdge®: This is a Unified Communications as a Service (UCaaS) system, which is cloud-hosted. It's designed for businesses that need more advanced features and scalability, often suitable for companies with 8+ employees.
* Voice Mobility: This service allows you to use your business number on multiple devices, enabling you to take calls at your desk or on the go.
* Trunking Solutions (PRI & SIP Trunks): These are for businesses that have their own PBX (Private Branch Exchange) equipment and need to connect it to the public telephone network. SIP trunks are scalable and offer business continuity features, while PRI trunks provide caller ID and direct inward dialing.
Key Features Often Included:
* Unlimited local and nationwide long-distance calling (in most plans).
* Caller ID, Call Waiting, Call Forwarding, Call Transfer, Call Hold, Speed Dialing.
* Voicemail, sometimes with Readable Voicemail (transcription to email).
* Audio conferencing.
* Mobile and desktop apps (with VoiceEdge and Voice Mobility).
* Online portal for feature management.
* Auto Attendant (in some plans like VoiceEdge).
* Hunt Groups (in some plans like VoiceEdge).
* Busy Lamp Field and Shared Call Appearance (in VoiceEdge).
Plans and Pricing:
Pricing and specific plan details can vary based on your location, the number of lines needed, and the features you select. Comcast Business often requires you to have their internet service to be eligible for their mobile phone services. They offer various unlimited data plans for mobile, with options for premium data, hotspot usage, and international calling to Mexico and Canada.
For exact pricing and to build a plan for your business, it's best to get a direct quote from Comcast Business.
Reviews:
Reviews on Xfinity Business phone services are mixed. Some users praise the installation, integration, and technical support. They also appreciate features like mobility and the ability to manage the system through an online portal.
However, some users report issues with customer service, the complexity of the admin portal, and occasional service disruptions. Some have also found the pricing to be high compared to other options.
To get the most accurate and up-to-date information for your specific needs, I recommend visiting the Comcast Business website or contacting thei
r sales team directly.
